do I Return My Order?
It's rare for customers to need to return their ShareCard,
ShareDrive, SharePlayer or accessories products. However,
if you're not satisfied with your purchase and have not
opened the plastic seal packaging, please call or e-mail
us at firstname.lastname@example.org
do I return an item within 3 days if you have not broken
open the plastic seal packaging?
for Credit (Refund): If you are within 3 days of purchase
and have not broken the plastic seal packaging, you may
return your product for a credit (excluding shipping charges).
Please review our terms and conditions.
returning a ShareCardd, ShareDrive' SharePlayer for credit
within 3 days of purchase, you may request an RMA using
our online RMA request form.
Exchange: ShareCard/ShareDrives/SharePlayer will ship
your new product if you agree to have the new purchase
charged to your credit card (if applicable) at the time
of shipment. When ShareCard/ShareDrives/SharePlayer receives
the returned product, we will issue you a credit within
Wait-to-Receive Exchange: No charges or credits are made;
Xmultiple ships your new product after we receive your
return. This method takes a little longer due to the shipping
time. (Please note that current pricing for the replacement
product must exactly match the pricing of your original
purchase. If the pricing has changed since your original
order, we can set up your exchange on cross-ship terms.)
In order to receive full credit you must also return all
accessories (cables, manuals, or CDs) that shipped with
the product. If accessories are missing, $5 will be deducted
from your refund.
if I have a problem with my product after 90 days? If
your product fails within the warranty terms and period,
we want to remedy the situation as quickly as possible.
Please contact us directly to obtain an RMA number before
sending the product back to Xmultiple.
do I need an RMA number, and how do I get one?
must have an RMA number before you return any products
to us. Without an RMA number, we will not have a record
to indicate we are expecting your return, causing your
refund or exchange to be delayed while we research your
order. We do not want a delay to happen we want
you to get your refund or exchange as soon as possible.
get an RMA number for an exchange, just contact us directly
with the following information:
Billing and shipping address
Contact information, such as a phone number or e-mail
return or exchange method that you prefer. If you choose
the cross-ship method, and you would like to use a different
credit card for your replacement order, please call us
to obtain an RMA number.
and where do I send my return?
After you obtain an RMA number, please carefully package
the product in the original box. Packaging our box in
a sturdy shipping box, making sure that you include all
accessories and manuals that came with the item. Write
the RMA number on the outside of your package, and then
use a trackable shipping method to send the package to:
Technologies - ShareCard/ShareDrive/SharePlayer
Attn: RMA Department
1420 Los Angeles Avenue, Suite G
Simi Valley, CA 93065
only ship by UPS, FedEx or a company who has a means of
tracking your returen. We are not responsible if the product
does not reach us. Please retain shipping information,
including tracking numbers, until your account or original
credit card has been credited by Xmultiple or until you
receive the replacement product.
Technologies reserves the right to charge a restocking
fee (up to 20 percent) for products being return for an
exchange. This fee is charged at our discretion after
reviewing the condition of the unit being returned.
Technologies – The Connection Is On!